Privacy statement by Deutsche Bahn Connect GmbH

The following privacy policy gives you an overview of how we ensure your data is protected, as well as what types of data we collect and process, and for what purposes.
You will find information below on what data we collect when you visit and register on this website and on how this data is used.
1. Collecting and processing data
We automatically log your visit to our website. The data collected for this purpose is of a statistical nature and does not include personally identifiable information.
We collect the following mandatory information: term of address, first name, surname, e-mail, private/commercial use, company in event of commercial use, address, mobile phone number, password, credit card number and card's validity period, or IBAN and BIC.
Depending on the option, further information may be necessary (e.g. VBB annual subscription number, BVG annual ticket number, S-Bahn Berlin annual ticket number, name of tertiary education institute, BahnCard number).
Alternatively, users can supply their telephone or fax number if they want to be contacted by phone or fax.
We store journey-related information such as the duration of a trip for billing purposes. Different technological solutions are used across Germany for identifying and logging when travellers start and end their journeys. As a result, it may be necessary to use travel-related information obtained from mobile phone or GPS systems depending on the solution in question.
Deutsche Bahn Connect GmbH uses these systems to identify when you begin and complete a journey.
We require your date of birth to ascertain your legal capacity and issue your customer number. If you wish to have a customer number that does not use your date of birth, you can notify us at info[at] or via our contact form.
2. Objective of gathering data
The personal data that you supply is registered, used and stored only within the context of your profile, providing you with our service, processing your questions, and the above-named actions. 

3. Retention and forwarding of personal data
The personal data that you supply is stored and used only for enabling you to use the service functions of our internet portal and complying with your preferences and requests. We comply with the German Federal Data Protection Act when handling your data. This means that your data will not be improperly disclosed to, or otherwise shared with, third parties.
Your personal data is deleted in the following situations:
When you are no longer required to be aware of the above-mentioned purpose
When deletion is required for any other legal reasons
4. Right to information
Upon written request, we will be happy to inform you of the information we hold regarding you. Please submit your request to info[at] 
5. Advertising
Your contact details (name, address) are stored for the purpose of sending advertising by post. You can withdraw your consent from such advertising at any time. Please notify us of your decision via our contact form or by e-mail at info[at] 
6. Social plug-ins
Call a Bike protects your personal data and has consciously decided against using social plug-ins. 
7. Security notice
The security of your data is important to us. If you register your interest in our services using our website, the website establishes an encrypted https connection. This ensures that unauthorised third parties cannot access your data. The data you send us is stored securely behind a series of firewalls, protecting it from external access.
8. Cookies
When you visit our website, we use what are known as "session cookies": these enable frequently used data to be displayed for you automatically. The cookie is a small text file saved locally in your internet browser's cache as you browse the site.
The session cookies used by Deutsche Bahn Connect GmbH do not pose a threat to your computer. They become invalid once you log out. This means you can configure your browser to accept our cookies without misgivings.
9. Privacy officer
Deutsche Bahn Connect GmbH undertakes to adhere to the above-mentioned privacy and data protection guidelines as described.
If you have any questions, suggestions or criticisms concerning the processing of your personal data, our privacy officer will be happy to hear from you.
Chief Privacy Officer
Ms Chris Newiger
DB Mobility Logistics AG
Potsdamer Platz 2
10785 Berlin
E-mail: konzerndatenschutz[at]
10. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer that enable your use of the site to be analysed. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to a Google server in the United States and stored there. Google will use this information to analyse your use of the website, to compile website activity reports for the website operator and to provide further services relating to website use and the internet. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. In no event will Google associate your IP address with other data held by Google. You may prevent the installation of cookies by selecting the appropriate settings in your browser software. Please note, however, that you may not be able to use the full functionality of this website if you refuse cookies. By using this website you consent to the processing of data about you by Google in this manner and for the purposes set out above. 
In addition, you can prevent Google from accessing and processing the data on your website use (including your IP address) generated by the cookie by downloading and installing the browser plug-in provided at
11. Use of Google AdWords
We make use of Google AdWords on this homepage. Data on your use of this website is collected by cookies with a lifespan of 30 days and transmitted in truncated form to a server of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). The data is collected to enable the display of advertisements based on a bidding process by advertisers, as well as to compile statistics on the use of the website. If you visit this website before the cookie expires, it can be determined that you have clicked on the advertisements. You may refuse permission for your data to be collected and stored in future.
Last modified: August 2015